Color Health
Plotting a research roadmap to help Color launch its first STI testing programs.
Shaping the return of results experience for Color’s DNA testing services.
-Roadmapping
-Service design
-Concept testing
-Human factors
Location-based experiences
Understanding how people engage with and navigate the physical world & applying those learnings to AR
-Diary study
-Workshops
-Concept testing
APIs + Developer Experience
VMware’s first user experience research on API usage, resulting in centralized documentation + internal developer tools
-Contextual inquiry
-Workshops
-Usability testing
Google Cloud Platform
Reshaping the research process around core user journeys to inform redesigns for the GCP Console
-Pluralistic walkthrough
-Rolling research
-Usability testing